Terms of Service

These Terms of Service ("Terms") govern your use of askmrjm.com and services offered by Ask Mr. JM ("we," "us," "our"). By using the site, booking a call, submitting a form, or purchasing a product or package, you agree to these Terms.

If you do not agree, do not use the site or purchase services. For paid work, a written quote, invoice, or checkout page may add specific terms; those control if they conflict with this page for that purchase.

1. Who we are

Ask Mr. JM
Kempner, TX 76539, United States
254-397-5700 · mr.joelmoreno1984@gmail.com

2. Services

We provide website design and build services, lead systems (such as booking, missed-call text-back, follow-up, and review capture), related setup, and optional ongoing support, as described on the site or in your quote.

Site content is general information for marketing purposes. It is not legal, tax, financial, or professional advice. Results vary. Demo builds are samples unless labeled as a real client.

3. Packages and pricing

Published prices (including Get Found from $1,500, Market Leader from $4,500, 7-Day Build at $500, and monthly support ranges) are starting points or listed package prices. Scope, add-ons, and final fees are confirmed before paid work begins or at Stripe Checkout for one-click products.

Third-party costs (domain registration, hosting after handoff, SMS carriers, CRM subscriptions, Google ads, etc.) are separate unless we expressly include them in writing.

4. Free strategy call

Strategy calls are free, informational, and non-binding. Booking does not create a paid engagement. We may decline work that is a poor fit.

5. 7-Day Approval Guarantee (qualifying builds)

For builds that include this guarantee (including standard package builds and the 7-Day Build where advertised):

• After we receive required logins, content, and access, we prepare the build for your approval within 7 days.
• If we miss that window, we continue work at no extra labor chargeuntil the build is ready for your approval.
• You approve before go-live. Final live launch may still depend on your DNS access, third-party accounts, and your prompt feedback.
• Delays caused by missing materials, late access, or third-party outages extend the timeline fairly and do not by themselves create a refund.

This guarantee is about readiness for your approval, not a promise of unlimited free work forever or of marketing results (leads, revenue, rankings).

6. Payments

• One-time and subscription fees are due as stated at checkout (Stripe) or on your invoice/quote.
• The 7-Day Build ($500) is typically paid up front via Stripe, then you supply answers so we can build.
• Larger packages may require a deposit and balance as written in your quote.
• Monthly support, if purchased, bills on the cycle stated at signup until canceled.

7. Refunds and cancellations

7-Day Build ($500 one-time)

• If we have not started work and you cancel within 24 hours of purchase, contact us for a full refund.
• After work has started, refunds are at our discretion except where the 7-Day Approval Guarantee requires continued work at no extra labor charge (section 5).
• Once you have approved the build (or requested go-live), the fee is non-refundable.

Package builds (Get Found, Market Leader, custom)

• Deposits are generally non-refundable once design or build work has started, unless we cancel the project or fail the approval timeline in a way that cannot be cured by continued work under section 5.
• If we cancel before delivery for reasons other than your breach, we refund prepaid unused fees.

Monthly support

• Cancel anytime by emailing mr.joelmoreno1984@gmail.com before the next billing date. Cancellation stops future charges; prior months are non-refundable.
• We may suspend or cancel support for non-payment or abuse, with notice when practical.

Chargebacks filed without contacting us first may delay resolution. Contact mr.joelmoreno1984@gmail.com to request a refund review.

8. Client responsibilities

• Provide accurate information, timely feedback, and required access
• Own or have rights to materials you supply (logos, photos, copy)
• Comply with laws in your advertising, SMS, and email use after handoff
• Maintain your own domain, hosting, and third-party accounts unless we manage them under a support plan

9. Intellectual property

Until full payment, we retain rights in the work product. After full payment for a build package, you receive a license to use the delivered site materials for your business, except that we may reuse general methods, non-client-specific components, and portfolio screenshots of public pages unless you request otherwise in writing. Our brand, site design system, and demos remain ours.

10. Website use rules

• Do not spam forms, scrape the site abusively, or attempt to break security
• Do not misrepresent demo sites as your live production clients
• Third-party services (Cal.com, Stripe, FormSubmit, Hostinger) have their own terms

11. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT UNINTERRUPTED AVAILABILITY, ERROR-FREE OPERATION, OR SPECIFIC BUSINESS RESULTS (INCLUDING LEADS, REVENUE, OR SEARCH RANKINGS).

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SITE OR SERVICES IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent allowed.

13. Indemnity

You agree to defend and hold us harmless from claims arising from your content, your use of the delivered systems, your marketing practices, or your breach of these Terms, except to the extent caused by our willful misconduct.

14. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Venue for disputes is in the state or federal courts located in Texas, unless applicable law requires otherwise.

15. Changes

We may update these Terms by posting a new version with a revised "Last updated" date. Changes apply going forward. Material changes to active monthly plans will be communicated by email when practical.

16. Contact

Questions about these Terms: mr.joelmoreno1984@gmail.com · 254-397-5700

This page is a practical website terms template. It is not legal advice. Owner should confirm practices match these Terms; attorney review is recommended before high-volume sales or multi-state campaigns.